sfuchu20201127

(The consumer indicated he/she DID NOT accept the response from the business.) The response is only partially factual. As the person in charge at the complainant place of business, I authorized no-one to provide personal contact information for any of my employees as this is a written policy at this business. I did swear at the agent whom refused to identify herself (#209 per the call display) as I swore at all subsequent agents whom continued to contact this business line attempting to contact an employee while failing to follow the act as is my right of free speech. The employee in question advises me she has never been contacted at her home number by this agency and therefore per the act the collection agency is NOT within its right to attempt to contact her at work. In no case are they (the collection agency) within their rights to attempt to do so repeatedly. I suspect the collection agency has employees who fail to abide by the act. The manager with whom I spoke on the date of the complaint was polite and professional unlike the preceding agents under her supervision. We have not logged any calls from this collection agency following the date of the complaint. Should they continue to refrain from ********* us at this business number we do not feel the need to pursue the matter further, though we have forwarded these communiques to our legal and accounting depts.

We can appreciate the company's policy and concerns. Our response is based on the information we have on file. As indicated before, the company's phone number was removed from the account. We will continue our efforts to reach the customer at the home number and address on file.

(The consumer indicated he/she ACCEPTED the response from the business.) As of July 6 we have received no further calls from the collection agency regarding this issue. Should that continue to be the case we will consider the issue resolved.

Thanks for bringing this matter to our attention and giving us the opportunity to respond. We have conducted an investigation and our records indicate this file was handled within the guidelines. Although the matter has escalated to the next level of collections available to our office, we remain motivated to negotiate an amicable resolution to this matter. We encourage the customer to call our office within the next 10 days to discuss some of the options that are available.

I, *** ***** have never spoken to this customer. ***** clearly obtained my contact information from a letter that was sent. I have interviewed the agent that did speak to the customer. As documented in our notelines, the customer said she will go directly to her bank to deal with the account. often, a customer service or bank teller would not have access to current info so the customer received incorrect information. upon calling back to our office the customer was ********** and ****. she would not provide any security details that are required for us to discuss details of the file. the customer is under the impression that our office was acting in a ********** matter which is clearly not the case. We have since requested details from our client to send directly to the customer. we have also ceased all collection calls. at no time was her credit discussed as this file is an incredibly small balance. I hope this response meets your requirements.

(The consumer indicated he/she ACCEPTED the response from the business.) As previously requested from this agency for backup to be provided, they refused. After speaking with the bank they informed me not to provide any confidential info as they are required to provide me with documents showing I owe Anything from any client they hired them. When asked twice, they still came at me with *********** statements. Which is why this complaint was launched. If the backup they indicate is provided and sent to me I will take it to my bank to confirm validity.

The company never provided the documents they said would be provided indicating I owed money and have continued calling me, when it was indicated they would stop contacting me.

Thank you for bringing this back to our attention ***** *******. we have sent a follow up request and suspended all outbound calls and notices for this file. once the documents are received we will forward them to you immediately. to confirm, this file has officially been placed on hold. sorry for this inconvenience.

(The consumer indicated he/she ACCEPTED the response from the business.)

November 15, 2019 ***** ****** *********************** ************ ******* RE: BBB Complaint Case#XXXXXXX - CCA Reference Number: XXXXXXX Dear Ms. ******, Thank you for your submission to the Better Business Bureau and providing an opportunity to review and respond to your recent correspondence. We appreciate you taking the time to provide us with a detailed explanation surrounding this matter. Our organization prides itself on striving towards excellence in every aspect of our business. Please be assured that your concern is taken very seriously. Our records indicate that our client placed an account with our organization for collection services on October 22nd 2019. We contacted our client, The ******************* and *** collection department has no record of speaking with you. Our client representative has sent an inquiry to the bank branch to obtain clarification and further information. We are currently waiting on a response from the branch. As of the date of this letter, the account has been placed on hold and no telephone calls or letters will be issued until further notice. We apologize for any unnecessary stress this matter may appear to have caused. We will contact you once we are in receipt of additional information. Kind Regards, ***** ***** Quality Assurance & Business Intelligence Manager Common Collection Agency Inc. T: XXX-XXX-XXXX ext *** Fax:XXX-XXX-XXXX

August 1, 2019 MR **-*** *** **** *** *** ****** BROSSARD, QC J4X *** RE: BBB Complaint Case# XXXXXXX - CCA Reference Number: Z:XXXXXX Dear Mr. ****, Thank you for your submission to the Better Business Bureau and providing an opportunity to review and respond to your recent correspondence. We appreciate you taking the time to provide us with a detailed explanation surrounding this matter. Our organization prides itself on striving towards excellence in every aspect of our business. Please be assured that your concern is taken very seriously. Our records indicate that our client placed an account with our organization for collection services on March 26, 2017. Our records indicate that the account was "Settled in Full" on October 18, 2017. Our records indicate that a 'confirmation of payment' letter was sent to you on October 26, 2017 expressing there was a remaining balance. The name and address appear to be the same as the information you supplied to the Better Business Bureau. As of the date of this letter, no further funds were paid towards this account and the account was closed as "Settled in Full". You have no further financial obligation to our organization and the client, **** Our records indicate that a "Settled in Full" letter was sent to you on February 2, 2018. The name and address appear to be the same as the information you supplied to the Better Business Bureau. As a courtesy, we have mailed you another "Settled in Full" release letter via *********** today at the same address as noted above. Please be advised that our organization does not report to either of the two credit reporting agencies in Canada, ******* and ***** ****** To discuss the reporting status of your **** account appearing on your credit bureau report, you will need to have that discussion with **** directly. Kind Regards, ***** ***** Quality Assurance/Client Services/Business Intelligence Manager Common Collection Agency Inc. T: XXX-XXX-XXXX ext. *** Fax:XXX-XXX-XXXX TF: X-XXX-XXX-XXXX

June 25, 2019 ***** ****** XXXX - XXXX Carousel Crescent Gloucester, ON *** *** RE: BBB CASE#: XXXXXXX Dear Mr. ******, Thank you for your submission to the Better Business Bureau and providing an opportunity to review and respond to your recent correspondence. We appreciate you taking the time to provide us with a detailed explanation surrounding this matter. Our organization prides itself on striving towards excellence in every aspect of our business. Please be assured that your concern is taken very seriously. Our records indicate that our client placed an account with our organization for collection services on November 8, 2018. The name and address appear to be the same as the information you supplied to the Better Business Bureau. With regards to your statement to the BBB: "I received multiple *********** phone calls from this organization without receiving any written correspondence or notification from my bank beforehand that I would be dealing with a collections agency." Common Collection Agency Inc. can only respond to those matters directly involving our activity. We have no ability to address the consumer's contention regarding what took place prior to the assignment of the account. With regards to your statement to the BBB: "The people who make the phone calls for this company are ************** and *******************************************************." Please be assured that Common Collection Agency Inc. follows a strict code of conduct governed under both Federal and Provincial Guidelines. Our collection recovery methods are well within the guidelines of the Collection and Debt Settlement Services Act. As of the date of this letter, our records indicate that you have had a conversation with one of our agents and payment arrangements are being discussed. To resolve this outstanding account, please continue to work with our organization. We apologize for any unnecessary stress this matter may appear to have caused. Please govern yourself accordingly. Kind Regards, ***** ***** Quality Assurance & Business Intelligence Manager Common Collection Agency Inc. T: XXX-XXX-XXXX ext *** Fax:XXX-XXX-XXXX

(The consumer indicated he/she ACCEPTED the response from the business.)