【招聘】高端休闲养生俱乐部 - 大堂经理(Lobby Manager)

工作地点：Richmond, BC (列治文)

职位类型：全职/ 兼职

薪资范围：面议

申请方式：

请将您的简历（PDF格式）发送至hrrahc@yahoo.com，并在主题栏注明申请的职位。我们感谢所有申请者的关注，但仅会联系符合面试要求的候选人。

公司介绍：

云水瑶皇家健康俱乐部（Aqua Royale Health Club）是一家集餐饮、健康养生、中医理疗、RMT注册按摩等综合服务于一体的大型高端休闲养生俱乐部，致力于提供全方位的健康与放松体验。我们的俱乐部占地约6万平方英尺，设施完善，环境舒适，是身心放松与健康养护的理想之地。我司现在希望招聘1位资深大堂经理（Lobby Manager）来加入我们的团队，具体岗位职责和任职要求如下：

岗位职责：

1. 负责浴场室外庭院、浴区及前厅区域的整体运营与秩序管理，确保环境整洁、安全、舒适；

2. 协调前台、大堂服务团队的日常运营，优化客户接待流程，提升服务效率与接待质量；

3. 管理客户进出登记、储物柜分配、排队叫号等关键环节，保障流程规范、有序，提升客户整体体验；

4. 妥善处理客户的特殊需求及突发状况，快速响应并跟进，确保客户满意度和投诉闭环处理；

5. 协助策划并执行现场活动、节假日促销及会员推广，增强客户粘性及品牌影响力；

6. 负责员工培训、班组建设与绩效监督，提升服务团队的专业度与凝聚力；

7. 定期对运营数据进行分析，提出优化建议，协助上级持续改进服务流程与运营策略。

任职要求：

1. 普通话，英文流利（粤语，日语，韩语为加分项）

2. 大专及以上学历，餐饮管理、酒店管理等相关专业优先；

3. 3年以上酒店管理经验，有中高端餐厅或会所/洗浴中心餐饮运营经验者优先；

4. 具备良好的客户服务意识及应急处理能力，沟通表达与团队协作能力强；

5. 熟悉前厅接待、客户管理、突发事件处理等工作流程，有实际运营管理经验；

6. 能承受一定工作压力，责任心强，执行力高，形象得体，具有亲和力；

7. 熟练使用基础办公软件，具备基本的数据分析能力优先。

Company Introduction:

Aqua Royale Health Club is a large, high-end wellness and leisure center that integrates dining, wellness services, Traditional Chinese Medicine therapies, and RMT registered massage treatments. Our mission is to provide a comprehensive health and relaxation experience for our guests. The club spans approximately 60,000 square feet with fully equipped facilities and a serene, comfortable environment—an ideal destination for physical and mental rejuvenation. We are currently seeking an experienced Lobby Manager to join our growing team. The specific responsibilities and qualifications are listed below:

Job Responsibilities:

1. Oversee the overall operation and management of the outdoor courtyard, bathing area, and front lobby to ensure a clean, safe, and comfortable environment;

2. Coordinate the daily operations of the front desk and lobby service team to ensure a smooth and orderly customer reception process;

3. Manage customer check-in/out, locker assignments, and queuing systems to ensure process efficiency and enhance the customer experience;

4. Handle special customer requests and unexpected incidents promptly and professionally to maintain high customer satisfaction;

5. Assist in organizing and executing promotional events to increase customer engagement and strengthen brand image;

6. Lead staff training, team building, and performance supervision to improve professionalism and cohesion within the service team;

7. Analyze operational data regularly and provide optimization suggestions to support continuous improvement of service processes and operational strategies.

Qualifications:

1. Fluent in Mandarin and English (Cantonese, Japanese, or Korean is a plus).

2. College diploma or above, preferably in Hospitality Management, Restaurant Management, or related fields.

3. Minimum 3 years of management experience in the service industry, preferably in bathhouses, hotels, clubs, or fitness centers;

4.Strong customer service mindset with excellent emergency response, communication, and teamwork skills;

5. Familiarity with front desk operations, customer management, and handling of unexpected events, with hands-on management experience;

6. Able to work under pressure, highly responsible, with strong execution, a professional demeanor, and a friendly presence;

7. Proficient in basic office software, with fundamental data analysis skills preferred.