Bilingual Marketing & Customer Service Coordinator – Landscaping
Company: Huahan Landscaping Ltd.
Location: Hybrid work in West Vancouver, BC
Job Type: Part-time
Pay: $20–$28 per hour, depending on experience
Expected Hours: Approximately 20–30 hours per week
Language Requirement: Fluent English and Mandarin Chinese
About Us
Huahan Landscaping Ltd. provides professional landscaping maintenance and improvement services throughout West Vancouver and Metro Vancouver. Our services include garden maintenance, lawn care, pruning, planting, seasonal cleanups, pressure washing, irrigation, paving, retaining walls, fencing, sod installation and general backyard improvements.
We are looking for a reliable and organized Bilingual Marketing & Customer Service Coordinator to promote our services, generate new customer inquiries and maintain professional communication with current and prospective customers.
This is a hybrid position combining work-from-home and on-site work in West Vancouver. It is not a fully remote position.
Key Responsibilities
Online Marketing and Advertising
- Create, publish and regularly update online advertisements.
- Manage the company’s Google Business Profile, Facebook, Instagram and other relevant platforms.
- Post project photos, before-and-after content, customer reviews, seasonal promotions and service information.
- Create basic promotional images and short videos using Canva, CapCut or similar tools.
- Update website content and service information when required.
- Promote landscaping maintenance, lawn care, pruning, planting, pressure washing, hardscaping and seasonal services.
- Monitor advertising results and track which platforms generate customer inquiries.
- Maintain a consistent and professional company image across all marketing platforms.
Customer Inquiries and Lead Coordination
- Answer incoming telephone calls, text messages, emails and social media inquiries in English and Mandarin.
- Ask customers basic questions about their property, requested service, location, timing and project requirements.
- Request photos and relevant information from prospective customers.
- Record customer information and the source of each inquiry.
- Determine whether an inquiry matches the company’s services.
- Arrange site visits between prospective customers and the field manager.
- Provide complete customer and project information to the field manager before each site visit.
Quotation and Sales Follow-Up
- The field manager will be responsible for site inspections, measurements, work planning and pricing.
- Assist with organizing and sending proposals or quotations prepared by the field manager.
- Follow up with customers after quotations are sent until a clear yes-or-no response is received.
- Maintain an organized list of outstanding quotations and required follow-up dates.
- Record customer feedback and reasons for accepting or declining quotations.
- Maintain professional communication throughout the sales process.
Customer Retention and Business Development
- Follow up with previous and existing customers regarding recurring and seasonal services.
- Assist with maintenance-service renewals and customer retention.
- Identify possible additional-service opportunities and refer them to the field manager.
- Request Google reviews and customer referrals after successfully completed work.
- Help develop referral relationships with real estate agents, property managers, strata managers and other local businesses.
CRM and Reporting
- Use Jobber, LMN, Excel, Google Sheets or another CRM system to track inquiries, appointments, quotations and follow-ups.
- Maintain complete and accurate customer contact and communication records.
- Prepare a simple weekly report showing:
- Advertising activities
- Advertising spending
- Number and source of new inquiries
- Site visits arranged
- Quotations followed up
- Jobs accepted or declined
- Respond to new customer inquiries promptly during agreed working hours.
Work Arrangement
- Online advertising, content creation, customer follow-up and administrative duties may be completed from home.
- The employee will be required to attend the company’s West Vancouver location or local project sites as needed.
- On-site duties may include meetings, coordinating with the field manager and collecting photos or videos for marketing.
- Applicants must live in Metro Vancouver and be able to travel to West Vancouver when required.
Qualifications
- Fluent spoken and written English and Mandarin Chinese is required.
- Experience in digital marketing, customer service, sales coordination or business development is preferred.
- Comfortable answering telephone calls and communicating professionally with customers.
- Familiarity with Google Business Profile, Facebook, Instagram and online advertising.
- Ability to create basic marketing content.
- Strong organization, communication and follow-up skills.
- Able to work independently and manage multiple customer inquiries.
- Experience with Jobber, LMN or another CRM system is an asset.
- Experience in landscaping, construction, property maintenance or home services is an asset but not required.
- A valid BC driver’s licence and reliable transportation are preferred.
- Must be legally authorized to work in Canada.
How to Apply
Please submit your résumé and include brief answers to the following questions:
- What experience do you have with online advertising or social media marketing?
- Have you previously handled customer telephone calls and sales follow-ups?
- Which advertising, CRM or content-creation platforms have you used?
- Are you fluent in both English and Mandarin?
- Do you live in Metro Vancouver and have reliable transportation to West Vancouver?
- What days and hours are you available to work?
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