Business Operations & HR Associate

Location: Richmond, BC (On-site)

Employment Type: Full-time or One-Year Contract

Company: Willowest Enterprise

About Us

Willowest Enterprise is a hospitality-focused wholesale and FF&E supplier, serving hotels across Canada and North America. We provide linens, terry products, furniture, and customized hotel solutions, supporting clients from project planning to container delivery. We are a growing small-medium business and are seeking a proactive team member to support our operations and HR functions as our business expands.

Position Overview

We are hiring a Business Operations & HR Associate to support daily business operations and internal coordination across departments. This role is ideal for individuals seeking hands-on experience in operations, HR administration, project coordination, and business support. Training will be provided.

You will support workflow between Sales, Procurement, Warehouse, Finance, and HR, maintain reporting tools, assist with HR and administrative documentation, and help ensure timely execution of hotel-related orders and projects.

Key Responsibilities

Coordinate workflow and task updates across Sales, Procurement, Warehouse, Finance, and HR

Track order and project status (quotation → PO → production → shipping → delivery → invoicing)

Maintain spreadsheets, internal reporting, and track client order history and performance

Assist with onboarding, employee documentation, and internal file organization

Prepare operational communications (delivery notices, invoice copies, AR reminders)

Support quote template updates, sample request tracking, and basic sales administrative tasks

Maintain internal SOPs, checklists, and records for business continuity

What We’re Looking For

Skills, Qualities, and Experience

Strong organizational skills and attention to detail

Confident with Excel and administrative tools

Effective written communication and professional email tone

Proactive mindset, willingness to learn, and strong follow-through

Interest in business operations, HR, or project coordination

Previous co-op or administrative experience (asset but not required)

Work Environment

Small, fast-paced team environment

On-site work at Richmond head office (not remote)

Direct exposure to hotel projects, B2B communication, logistics, and operations

Mentoring and training from Operations Director and Owner

Compensation & Schedule

Full-time or one-year contract

Monday to Friday schedule

Compensation based on experience (to be discussed in interview)

How to Apply

Please submit your resume and a brief introduction to:

juney.xu@willowest.com